Can Visually Impaired Filipinos Work in a Call Center?

With the advancement of technology, blind individuals can now use computers with the help of screen readers. Because of this, many people believe it is easier for the blind to find jobs, often encouraging them to apply for roles like call center agents. But is it really possible today? Can a blind person truly work in a call center?

The Reality

I have a friend who is blind and has been working in a call center for years now, but this is still quite rare in the Philippines. Typically, blind individuals here pursue careers as transcriptionists, encoders, programmers, trainers, writers, or web developers, but not as frequently in call centers. These visually impaired professionals are fortunate to have access to assistive technology, sometimes referred to as adaptive technology, which helps them secure these roles. However, assistive technology doesn’t always solve every accessibility challenge. Large companies often use hardware and software that are incompatible with assistive tools, making it difficult for blind job seekers to find accommodating employers.

Another significant issue is transportation. Many blind Filipinos are unable to travel alone due to various factors. Unlike other countries, the Philippines does not have guide dogs, though most blind people are trained to use a cane. However, some still prefer not to travel without a guide, possibly due to personal mindset or concerns from their parents. Environmental challenges also contribute, such as a lack of awareness from public vehicle drivers and limited accessibility features in public spaces. Because of these challenges, many opt for online jobs or home-based roles using platforms like Skype or other VOIP services, which offer comfort and convenience. Despite this, I know some visually impaired Filipinos who would still prefer to work in a traditional office setup if given the opportunity.

There are also some BPO companies in the Philippines that offer home-based roles, such as technical support representatives, outbound call center agents, or data analysts, requiring only a stable internet connection and a powerful PC. However, blind applicants must ensure that the software a company uses is accessible. This allows them to discuss necessary adjustments or accommodations with their employers before being hired.